Programme news
Why open days need no booking
A booking form on an open day filters out exactly the parents who most need to see a session before deciding anything — the ones still deciding whether to trust us at all.
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Every instructor is vetted before their first session, not before their first term. Here's what changed operationally to make that the default rather than the exception.
It's easy to write a safeguarding policy. The harder part is making the sequence of events actually enforce it — vetting has to complete before someone is in a room with students, not before they're paid, not before their first term evaluation, before the first session.
We moved the vetting checkpoint into the scheduling system itself. An instructor without a completed, current check simply cannot be assigned to a session; the system won't let a coordinator override it, including for a last-minute cover shortage. That's an inconvenience by design, and it has caused sessions to run understaffed.
The other change was making the escalation path visible to families, not just documented internally. Every parent-facing page now says plainly how to report a concern and that consent for published photography can be withdrawn at any time, for material already live, without needing to give a reason.
None of this is unusual practice. What's worth writing about is how much of it depended on removing a human override rather than adding a human step — the policy only works reliably where it isn't optional to follow.
Every instructor is vetted before their first session, not before their first term. Here's what changed operationally to make that the default rather than the exception.
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Programme news
A booking form on an open day filters out exactly the parents who most need to see a session before deciding anything — the ones still deciding whether to trust us at all.
Read →If this post raises a question about your own deployment, that's a conversation worth having directly.